Some products qualify for free shipping: In the case of playsets, which can come in multiple large and heavy containers and are drop-shipped from the manufacturer's facility, your acceptance of free shipping is your statement that your location qualifies in that it is accessible by a large truck, and that someone capable of assisting in the unloading of possibly large and heavy packages is available at the time of delivery.Play King Inc. will contact you to confirm with you that your delivery happens quickly and efficiently. Most suburban locations are no problem, but gated communities or areas with limited access might require coordinating the delivery to insure that the trucking company has the required access. We rely on UPS and FedEx for smaller packages, but the size and weight of the playsets, which are in multiple containers on the truck, require some additional coordination. We are happy to work with you, or your installer, to insure that the delivery goes smoothly. Occasionally we do run into situations where the trucking company cannot access a location, or no one is there to receive the delivery. In that case there may be additional charges which are not covered with Play King Inc's free shipping policy. Return shipping charges are the responsibility of the customer, unless it is due to an error on the part of Play King, Inc; or damages during shipping documented at delivery.
Returns All returns and credits must be approved in advance, in writing, with the proper documentation. We do not accept returns of products damaged after delivery so any acceptance of a delivery without documenting with the shipping company any condition, missing item, or damage means we will not be responsible for any repair, replacement, or return shipping charges. We want you to love your playset so we will do whatever we can to replace or repair a component damaged during installation but there may be additional charges.