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Our Commitment to our Customers

Customer Service

We are Davie residents, your neighbors, and Play King is a family owned and operated business. We are proud to represent Woodplay and our other fine manufacturers, and we sell, install, and service the finest playsets, swingsets, playhouses, and other outdoor fun structures. We have been totally dedicated to customer service and satisfaction since our opening in 1998, and we will continue to rely on word-of-mouth and references as we commit to exceeding customer expectations each and every day.

Our Team

Our professional installers are our employees and our rigorous screening process insures that your playset, swingset or playhouse is properly assembled, thoroughly inspected , and ready for years of safe fun for your family. We have been installing and servicing Woodplay since 1998 here in South Florida, and our experienced installation team insures that you have the best playset available. We stand behind our work, and we are proud of our skilled and knowledgeable employee installers.

Woodplay Warranty

Woodplay 5 year warranty: Subject to proper installation and normal residential use, Woodplay warrants, subject to the limitations stated below, to the original retail purchaser all chain, seats, swing hangers, hardware, metal braces, ropes and accessories to be free from defects in material and workmanship for a period of five years from date of purchase. Cracks in non-functional plastic components are not considered defects in materials and workmanship if they do not affect the functionality of the playset. Merchandise covered under this limited five-year warranty will, at our option, be repaired or replaced, excluding any freight or labor fees.

Woodplay 15 year warranty:In addition, for fifteen years after the original purchase date of our cedar playsets, Woodplay warrants, to the original retail purchaser, all wooden components against structural failure due to corrosion, wood rot, or insect infestation. Seasonal checks, surface cracks, knotholes and knots, not resulting in structural failure are natural characteristics of all wooden play equipment, and are not covered under this warranty and will not affect the integrity of your playset.

Woodplay limited lifetime warranty:Further, for the lifetime of our redwood playsets, Woodplay warrants, to the original retail purchaser all wooden components against structural failure due to corrosion, wood rot, or insect infestation. Seasonal checks, surface cracks, knotholes and knots not resulting in structural failure, are natural characteristics of all wooden play equipment, and are not covered under this warranty and will not affect the integrity of your playset. Woodplay warrants to the original retail customer that we will replace any swing hangers, swing chains, metal braces, metal rungs or hardware that fail due to rust or breakage (excludes surface rust). This limited lifetime warranty also applies to our exclusive Super Slide, Hurricane Slide and Alpine Slide.
Timber is a natural material which can absorb and release moisture. Although this product is designed to minimize this effect, in certain circumstances some movement or distortion is unavoidable. During dry hot weather timber may shrink and check - this is a normal process of weathering. After the first year of service it is advisable to clean and apply a non-toxic stain or sealant to the wood, safe for children’s use. Components covered under this 5 year, 15 year and limited lifetime warranty will be replaced free of charge excluding freight and labor fees. Non-residential use of the playset is prohibited and voids the warranty as the playsets are designed for residential use only.
Escalade Sports reserves the right to examine photographs and/or physical evidence of merchandise claimed to be defective, and to recover said merchandise prior to disposition of warranty claims. Merchandise returned to our factory for examination or recovery must be shipped freight prepaid unless a return authorization number is issued.
This warranty program does not cover normal wear and tear, color fading, or damages resulting from misuse, abuse, vandalism, alteration, acts of God, or assembly and maintenance contrary to our instructions. Escalade Sports assumes no responsibility for incidental or consequential damages which may arise from the purchase or use of our equipment. Please supervise your children’s play activity and maintain your play equipment periodically.
This warranty is expressly in lieu of all other warranties, expressed or implied, including warranties of merchantability or fitness for use. Woodplay does not assume or authorize any person to assume for us, any other liability in connection with the sale of our products.
Special Note: Woodplay reserves the right to make changes in materials, design, and pricing without notice. See your instruction manual for maintenance requirements. Your child’s safety is your responsibility; therefore you should inspect this equipment regularly for wear and safety.

Star Vinyl Warranty

Thank you for your interest in Star Swings swing sets. For maximum value, we have used all stainless fasteners. You will not need to spend precious time and money to maintain the clean, crisp look of vinyl.

This warranty is limited to sets that are installed correctly, and used in a normal residential environment. Relocation or alteration in any form of the original product(s) will void your warranty. Star Quality Swing Sets warrants to the original purchaser at the original installed location, that the swing sets structural components will be free of defects for a twenty year period from the date of purchase. All accessories such as slides, swing, canopies, and more will be free from defects for a 5 year period from the date of purchase.

Star Quality Swing Sets makes no guarantees or warranties regarding the appropriateness or fitness of the product(s) sold. The warranty covers defects in manufacturing only, and does not cover normal wear and tear, damage or malfunction resulting from lack of proper care or maintenance, damage resulting from misuse or abuse of the products, or any act of nature including but not limited to flooding, hurricanes, storms, earthquakes, or lightning.

In the event of product failure, Star Quality Swing Sets will examine the swing set, and recover any applicable product(s). Star Quality Swing Sets will remedy any defects in a timely manner, by repairing the product, replacing the product, or refunding the defective product’s value to the original purchaser.